FAQ

General FAQ

Q1: How much will shipping be?
A1: The cost of shipping depends on the weight of the item. Long wigs and wigs with clip-on ponytails will cost more than short wigs. If you live in the US and choose standard ground shipping, it will be $4-10 for a single wig.  For priority mail, it will be $6.50-12 for a single wig. For express overnight shipping it will be $25-40 for a single wig. Standard international shipping ranges from $8-20 for one wig.

Q2: Do you ship to Canada?
A2: Yes! If you live in Canada and choose the Canadian standard international shipping option, it costs approximately the same as US standard shipping, $4-12.  How long the items take to arrive will depend on where precisely you live and how long customs holds your package, but most of our Canadian customers have received their merchandise in 6-10 business days. Note that standard international shipping doesn’t include a tracking number. If you want a tracking number for your package you can choose international priority mail, which is $23-$28 to Canada. To Canada, priority shipping isn’t really much faster than standard, but it does have tracking and insurance. We also have started offering express mail to Canada, which is $33-41 for a single wig, has a tracking number, and arrives in 3-5 business days.

Q3: Do you ship to England/Australia/Norway/Brazil/other country?
A3: We ship to every country it is legal to ship to from the US. For standard international shipping, it costs $8-20 for a single wig. The exact cost depends on the weight of the wig. Most of our customers in Great Britain, Western Europe, and Australia have received their merchandise in around two weeks. Other locations, especially in South America, have taken longer, often around four weeks. Much of the time of shipment depends on customs wait times in your country, which are beyond our control. Please note that standard international shipping does not include a tracking number. If you want a tracking number for your package you can choose international priority mail, which is $32-40 and arrives to most locations in 6-10 business days. We are also  now offering international express mail, which is $43-54 for a single wig, offers a tracking number, and arrives in 3-5 business days.

Q4: Where do you ship from?  How long will shipping take?
A4: We are located in Shawnee, Oklahoma and ship via the US Postal Service.  Standard ground shipping usually takes a week or less to locations in the US.  Priority shipping will take 2-3 days.  Express shipping is overnight to most US locations. We always try to mail your package within two business days of receiving your order, and priority and express orders go out the very next business day.

Q5:  Can I track my shipment?
A5:  Once your package has been shipped we will email you with the tracking number.  At this time we’re only able to offer tracking numbers for US orders and for international orders with Priority or Express International shipping. Standard (first-class) international shipping is much more economical but does not offer a tracking number.

Q6:  Life, the universe, and everything?
A6: 42

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T-shirt FAQ

Q7: What size should I order?
A7:  The T-shirts are adult unisex sizes, and are pre-shrunk, so the size should not change much after you wash it.  Please refer to this chart for the measurements of each size.

Q8: What makes the shirts organic?  They’re not edible.
A8: The cotton used to make the shirts was grown without the use of harmful chemicals.  Wearing non-organic cotton won’t put chemicals in your system like eating non-organic food can, but cotton agriculture releases many toxic chemicals into the world.  It’s just better to support the use of safe, organic farming.

Q9: Are there any special care instructions for the shirts?
A9: The screenprinted shirts can be washed and dried normally.  Wash like colors with like, and do not iron on top of the design.  For the iron-on transfer shirts, additionally, you should turn them inside out when you wash them so that the image lasts longer.

Q10: Do you have women’s or children’s sizes?
A10: Nope.

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Wig FAQ

Q11: What are the wigs made out of?
A11:  They are made from high quality heat-resistant fiber called Hiperlon.  This fiber is as soft and natural looking as the kanekalon that many other cosplay wigs are made of, but it also can be styled with heat tools such as straighteners, curlers, and blow dryers.

Q12: Do you make these wigs yourselves?
A12:  No.  We only wish we had these awesome wig-making skills. We special order these wigs wholesale from a wig factory, and then pass them along to you.

Q13: What size are the wigs?
A13:  They are one size fits most.  There are adjustable straps at the back of all the wigs to make them fit on bigger or smaller heads.  We test them on a model with a 22″ head circumference and waist-length hair. If your head is quite large or you have a lot of thick hair we suggest completely unfastening the adjustable straps for the largest possible size.

Q14:  What is the difference between the clip-on ponytails and the integral ponytails?  Which is better?
A14:  Clip-on ponytails are easier to wear, because it is just a normal short wig with one or two ponytails that you can attach wherever you want.  With integral ponytails, it is a longer wig that has been specially designed to be pulled up.  Because of the way the fibers are attached in an integral ponytail wig, the cap of the wig is a different design that fits more snugly.  It is harder to get this kind of wig onto your head–you may need a friend to tug from the back while you tug from the front.  If you are a first-time wig wearer we suggest clip-on ponytails.  Integral ponytails are only best for specific styles where you need to see the part in the hair, or where the ponytail needs to look especially thin.

Q15:  How do I wash my wig?
A15:  You shouldn’t have to wash it very often, and the more you wash it the faster it will wear out.  When you do need to wash it, you can use ordinary shampoo or special wig shampoo.  Wash it in the sink with lukewarm water and then rinse it off.  Put it to dry on a wig head if you have one.  If not, bunch up some towels in the shape of a head and put the wig on that.  Never brush or comb it while wet.  Once it’s dry you can brush and style it.

Q16: What can I use to style my wig?
A16: You can use straighteners or curlers because the wig fibers are heat resistant.  Start with a low setting and then raise it until you find which setting works best.  Hairspray works great for making soft spikes or getting little spoinks.  Many of our customers use hair glue, such as Got2B Glued, for stiff spiky styles like Roxas and Sora.  Don’t use hair wax–it will never come out.  Hairspray washes out just fine if you don’t like how it turned out.  Because our wigs are so thick, many of them style well using just your fingers.

Q17: My wig has gotten tangled.  What can I do?
A17: All long wigs will tangle, just like ordinary long hair.  Try to untangle it first with your fingers, gently.  Then use a wide-toothed comb, starting at the ends and slowly working up the length of the wig, again, gently.  Vigorous brushing with a wire brush will eventually fray the ends of the wig and will pull out some of the fibers, so avoid using a brush, and be very gentle even with your wide-toothed comb.  Wig conditioner can help your wig stay nice, as can wig de-tangler.  Follow the directions on the bottle.  When you aren’t wearing the wig, store it neatly in the bag, wrapped in the black net just like it was when you bought it.  Or store it on a wig head.

Q18: Can you get me a floor-length wig?
A18: Most cosplayers agree that for characters who are shown with floor-length hair, a wig that goes down about to your thighs will give a similar enough impression without the hassle. The longer a wig is, the heavier it is, and the more likely it is to want to slide off your head or give you a headache. Also, the longer it is, the worse it will tangle. We suggest getting wigs that are 40-50 inches long rather than going all the way to the floor, unless you intend to wear the wig only for a single photoshoot and then take it off again.

Q19: Are you wig stylists? Can I pay you to style my wig?
A19: We cut bangs, trim length, and do crazy things with hairspray on our own cosplay wigs.  We prefer not to risk it on other people’s wigs, however, and we are certainly not up to spiking your Cloud Strife wig.  If you are a professional wig stylist or can recommend one, email us and we will post handy links.

Q20: Do you have any other colors or styles?
A20:  Not yet, but we get new wigs in often.  Feel free to request a color or style that you’d like to buy. See question 22 for how we handle requests.

Q21: Can you get me a wig for _______ character?
A21: We welcome wig requests! We love a challenge. But we can’t fulfill them all.

Here’s how we’re doing requests now. We log each request as it comes in, and if it seems like something we could do, we add it to our list of potential new wig styles. Approximately every two months we put up a poll on our Facebook site, asking our customers which new styles we should begin to stock. After the poll closes, we’ll get started on the winning styles, and they will be available to order about 6-8 weeks from then. The styles that don’t win won’t be added at that time.

Because we get so many more wig requests than we used to, because we need to stock at least 30 of any new style, and because a number of wigs that were requested have not sold well, we need to be a bit more selective about how many new styles we stock. This is why we’re doing the poll now! Also, for every new style that gets added, an old style is retired and made Limited Edition.

If the wig you’re requesting is very like a style we already have in stock, go ahead and request it, but understand that if it’s a minor step away from something we already carry: ie: With shorter bangs, ½ inch shorter all round, dyed one shade darker… we will probably refer you to a wig stylist, and be unable to carry a new redundant style.

Q22: Are you going to be at ________ convention?
A22:  On the left sidebar you can check out our list of conventions.  If you’re going to be at one of them you can try on the wigs, and purchase them without worrying about shipping costs.

Q23: Is ________ wig in stock?
A23: If there’s an “add to cart” button then, yes, it’s in stock! As soon as we run out of something we take down the button and put up an “out of stock” notice so that no one can buy it accidentally and be disappointed.

Q24:  The wig I need is out of stock!  When will you have it again?
A24:  We normally restock within four weeks.  Use the “contact us” page to find out exactly how long it is going to be.

Q25:  Can I return the wig if it doesn’t work out?
A25:  As long as it is in the original packaging and you have not worn it or modified it in any way, we accept returns within three weeks of purchase.  You will need to pay the return postage, and we will refund your money once we get the wig back.

Q26: What are the strings on the ponytail wig clips for? Can I cut them off?
A26: The strings are elastic laces that hold the hair onto the claw clip. If the claw clip should ever break, you can loosen the strings, slide the hair off the clip and onto a new clip. To make the strings not show when you wear the wig, tie them in a bow and tuck them inside the clip. You can cut them a little bit shorter, but don’t cut them entirely off.

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Ball-Joint Doll (BJD) FAQ

Q1: (any BJD question)?
A1: The ball-joint doll (BJD) wigs and eyes FAQ is over on the BJD page.